1. If your order has not been executed:
- Please check the price of the open order and verify whether it has matched the counterparty's (bid/ask) price and volume.
- If you would like to expedite your order, you can consider cancelling the open order and submitting a new order with a more competitive price.
2. If you cannot cancel the order, or coins weren’t credited in your account etc, please reopen the support ticket and attach:
- The order screenshot;
- Exception or error screenshot;
Here is the link to create a new ticket:
We will try our best to resolve it as soon as possible. However, please provide the above screenshots to ensure that your ticket priority is marked as high when it reaches our customer service team.