The funds I am sending from another exchange to Exonium shows that my transaction is completed, why haven’t I received anything on Exonium Exchange?
A withdrawal marked as “success” on an exchange does not mean that the transaction has fully processed to the receiving exchange – it simply means that the transaction was successfully posted to the blockchain.
When a transaction is on the blockchain, it still takes time to confirm and post to the destination exchange. Different blockchains require different amounts of “confirmations” before a transaction is verified.
It is not uncommon for a blockchain to be congested with many transactions, causing unexpected/unusual delays in processing your transaction. You may use the transaction hash (Txid) to follow the status on the blockchain.
- If your transaction shows “unconfirmed” on its blockchain, this is beyond our control. You must wait for the transaction to be processed on the blockchain. Once it is included in the blockchain, it will begin to produce confirmations.
- For Bitcoin and Bitcoin-based projects, your transaction should arrive on Exonium by 6 confirmations. For Ethereum and most other projects (quicker to confirm), it should arrive by 30 confirmations.
- If you have sent funds to Exonium from another exchange but not received a Txid, please contact customer service for that exchange.
Noted: If the transaction is confirmed by the Blockchain but not credited to your Exonium account, please reopen the original support ticket. Please send your ticket in this link with these documents attached:
- Transaction address
- Wallet address
- The issue you are facing on Exonium Exchange